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Support

Need help? We got you. Our most commonly asked questions are below. Want to skip the line? Just click on one of these shortcuts:

Check the FAQs first. If the answer to your question is not here, send us a message right here. 

General

How can I stay up-to-date with Monique's activities?

You have a lot of options! Sign up for Monique's newsletter by clicking the link at the bottom of moniquerhodes.com. Listen to her daily podcast In Your Right Mind with Monique Rhodes here or search for it anywhere you listen to podcasts. Follow Monique on Facebook, Instagram, and LinkedIn using the links at the bottom of moniquerhodes.com.

If I enroll in a course, how do I access it?

Once you've enrolled in a course, you'll access it at moniquerhodesonline.com or via a free mobile app for iOS and for Android.

How can I contact your support team?

Fill out this form and our team will be in touch soon!

How to Become Friends with Yourself

What is How to Become Friends with Yourself and how can I enroll?

How to Become Friends with Yourself is a powerful online course taught by Happiness Specialist, Monique Rhodes. Go here for complete details, including a video from Monique!

Is there a specific time I need to be available to watch the teachings?

Once you have joined the course, you will have lifetime access and can watch the teachings and do the exercises at the time that best suits you.

Will I have direct access to Monique?

Monique teaches the course live on Zoom. There will be times she will call on people to raise their hand and participate in the class. During the week, when you are working on the exercises in the course there will be room for you to comment. Monique goes into the course most days and answers questions there.

Is there homework?

Yes! But it's easy to implement step-by-step to make small changes that lead to better habits. The homework is easy and fun with no deadlines so you can take your time to complete it.

How to Create a Life You Love

What is How to Create a Life You Love and how can I enroll?

How to Create a Life You Love is a powerful online course taught by Happiness Specialist, Monique Rhodes. Go here for details, including a video from Monique!

What is the deadline to enroll?

Registration closes when the class is full. This class sells out quickly so don't miss out.

How long are the classes?

The classes are one hour each week and are hosted live by Monique for four weeks.

When are the classes scheduled?

Days and times are announced about a week before they start, but don’t let that delay your enrollment! If you can’t join live, the classes will be recorded and you will have lifetime access to the teachings.

Will I have access to Monique during the course?

Yes. This is a one-time opportunity to work live with Monique during the Zoom calls and in the the community chat over the 4 weeks of the course.

Is there homework?

Yes! The homework is easy, fun and quick and you can take your time to complete it. Also, there are no deadlines so you can take all the time you need!

In Your Right Mind Podcast

What is the In Your Right Mind podcast and how can I listen?

In Your Right Mind is a daily essential for thousands of people around the world who want to make happiness their habit. Listen to the podcast  here or search for it on your favorite podcast provider.

Can I suggest a topic for Monique to discuss on the podcast?

Definitely! Monique enjoys hearing from her listeners and often answers questions she receives from students in her courses. To submit a suggestion for a podcast topic, fill out this form and our support team will share it with Monique.

How do I leave a review on Apple Podcasts?

Monique loves reading your reviews!

1. Open the Podcasts app on your device.

2. Navigate to the In Your Right Mind show page (you should see all the episodes listed on this page).

3. Scroll down to the Ratings & Reviews section, then click or tap on Write a Review.

4. Complete the review options by clicking on a star rating and entering a title, your nickname, and your review.

5. When finished, click Save

Reviews appear fairly soon after you submit them, if not immediately.

Tech Support

How do I add my profile picture to the course platform?

Follow these steps:

1. Log on here.

2. Click your avatar at the top-right, then click Settings.

Monique Rhodes Support

3. Click the Change Avatar button.

Monique Rhodes Profile Picture

4. Drag or upload your preferred photo. For best results, use a photo with dimensions 100x100 and a PNG file format.

5. Click Save and watch the photo appear.

6. Scroll to the bottom and click Save again.

7. See a banner that says you've successfully updated your profile.

How do I change my password for the course platform?

If you know your current password:

1. Log on here.

2. Click your avatar at the top-right, then click Settings.

3. Scroll down to the password section and enter a new password.

4. Click Save at the bottom of the page.

If you don't know your password, go here and click the Forgot Password link.

How do I request a password reset for the course platform?

If you don't know your password, follow these steps to complete a reset.

1. Go here and click Forgot Password.

2. Enter the email address you used to register, then click Send Recovery Info.

3. Check your email for instructions to reset your password.

The reset email expires after 24 hours, so be sure to check your junk or spam folder if you don't see it in your inbox.

How do I download the mobile app?

The mobile app for iOS and Android gives you access to course content practically anywhere!

1. Download the free mobile app here.

2. Tap Get Started and enter your email address (use the one you used to register for the course and make sure you have access to this email on the mobile device you're using).

3. Tap Next, then tap on Open Email App.

4. Check your inbox for the confirmation email and tap Confirm Email Address in the message.

5. See a message that says Your email has been confirmed! and tap Open Kajabi App.

6. In the app, tap on Select Your Sites and choose Monique Rhodes Online to see your course library!

How do I fix performance issues with the mobile app?

There are several things that impact app performance.

1. Check that your mobile app is up to date following the appropriate instructions for iOS or Android.

2. If the app is updated and you still experience issues, force close the app and reset it following these instructions for iOS. For Anroid, open Settings, scroll down and open Apps or Application Manager, locate Kajabi in your list of apps, select it and tap Force Stop.

3. After completing both steps, fill out this form and our support team will be in touch soon.

What can I do in the app?

The mobile app is a convenient way to access your course content from practically anywhere. There are a few things that must be completed on a browser. Remember that you can use your mobile device's browser when needed.

Some actions that require a browser include resetting your password, updating your avatar photo, and changing your credit card information. In addition, the iOS app no longer allows posting comments or completing assessments due to an issue with Apple's terms of service. Our app provider is working to restore this functionality, but in the meantime iOS users can use the browser on your Apple device to post comments and complete assessments.

How do I log out of the course platform?

On a browser, click your avatar at the top-right, then click Logout.

On the mobile app, tap the 3 dots at the top-right, then tap Logout.

How do I clear my browsing history and cache?

Browsers and operating systems change over time, so we recommend using your internet search engine for steps. For instance, search "clear browsing history and cache for Chrome on PC" or "clear browsing history and cache for Firefox on Mac" or "clear browsing history and cache for Safari on Apple iOS."

If you have trouble, fill out this form with details on your browser and device and our support team will be in touch soon.

The 10 Minute Mind

What is The 10 Minute Mind and how do I enroll?

The 10 Minute Mind is a daily online mindfulness meditation program that's been developed for busy people who want to feel less stressed and overwhelmed, and more in control of their life. Go here for complete details.

What happens after I enroll in The 10 Minute Mind?

Once you sign up, you can access the course by logging on here.

Do I need to have experience with meditation to use The 10 Minute Mind?

No, you don't need any experience to use The 10 Minute Mind. In fact, it's the perfect program for people who have never tried mindfulness meditation before. Many people think meditation is hard, but with The 10 Minute Mind, learning meditation is actually really easy.

My mind is really busy. Can I use The 10 Minute Mind with such a busy mind?

One of the best things about learning mindfulness meditation is that its perfect for someone with a busy mind! What your mind is trying to do is have you hear it through the noise of your everyday life. As you start, your mind will be busy. It will talk non-stop to you. You may be shocked what a chatterbox your mind actually is! But this is completely normal. As time goes on, your mind will learn that you're actually giving it some space. And it will start to relax. As it does, and as you train it not to run all over the place, it will start to settle down. So, if you have a busy mind, you're the exact sort of person who will benefit from The 10 Minute Mind.

How often should I practice The 10 Minute Mind?

It's great if you're able to practice every day, as it's only 10 minutes. But at the same time, it's also important to go gently with yourself. Be kind to yourself as you build up the habit. If you don't feel like practicing, just think about the reasons you started in the first place. This might be helpful.

But also don't worry too much. Just be kind to yourself. Obviously the more you practice the faster you'll get results. However, if you manage to practice only a few days a week, that's great! It's up to you. One thing to keep in mind: to see changes in yourself, practice at least two times a week.

Do I have to use The 10 Minute Mind in the morning?

You can use The 10 Minute Mind at any time of the day. However, it's encouraged to try it first thing in the morning. It's such a great way to set yourself up for your day, helping you to be more grounded and calm for the whole day. It's really helpful to use The 10 Minute Mind at the same time every day. This makes it a lot easier to create the daily habit.

Where should I practice The 10 Minute Mind?

Ideally it's best to have a quiet place to meditate. It can be helpful to carve out a little spot in your home for your daily practice. That might be in a corner of your bedroom or in a room where you can find some quiet and won't be disturbed. You might also like to light a candle or some incense or pick a flower and put it in front of you. Anything that makes this space feel a little special is really helpful. 

It's also best to sit in a chair or on a cushion during your practice. The main thing is to be comfortable and relaxed. If possible, it's better to avoid laying down so you don't inadvertently fall asleep. In meditation you're actually learning how to stay present, so that typically requires you to be sitting up.

How do I unsubscribe from the daily email reminders for The 10 Minute Mind?

To stop the daily email reminders, click Unsubscribe at the bottom of the email. This will stop the emails, but you will continue to see a new meditation track every day when you log on here or via the mobile app.

How do I re-subscribe to the daily email reminders for The 10 Minute Mind?

To receive the daily email reminders again, fill out this form and our team will be in touch soon!

How do I change the credit card used for my subscription to The 10 Minute Mind?

It's easy to update your credit card!

1. Log on to here.

2. Click your avatar at the top-right, then click Settings.

3. Click on Billing Info at the top-right.

4. Click on Replace.

5. Enter your new credit card information, then click Update.

If you need additional help, fill out this form and our team will be in touch soon!

How do I cancel my subscription to The 10 Minute Mind?

There are two ways to cancel your subscription: Fill out this form or you can do it yourself on a browser following these steps.

1. Log on here (you cannot cancel your subscription in the mobile app). 

2. Click your avatar at the top-right, then click Settings.

3. Click on Billing Info at the top-right.

  • If you see a Cancel button, click it and follow the prompts to confirm cancellation.
  • If you see a link to Manage Subscription in PayPal, click it and you'll be redirected to your PayPal account to complete the cancellation.

Once your cancellation is confirmed, you'll keep access to the course and completed tracks until the last day of this billing cycle.

The Happiness Baseline

What is The Happiness Baseline and how do I enroll?

The Happiness Baseline is a powerful online course taught by Happiness Specialist, Monique Rhodes. Go here for more details, including a video from Monique!

How is the course taught?

The Happiness Baseline is an online course, self-paced with pre-recorded video teachings from Monique. There are daily practices and activities for you to engage with in eight online modules. You also get access to our private community where you can connect with other like-minded people. 

Is there homework?

Of course! The great news is that the homework is easy and fun. You will have daily practices to enter into the course platform to start building your new habits every single day.

How do I access the course for free?

Monique's goal is to change the lives of as many people as possible with this course. One of the main reasons people do not join a course is because they can't afford it. Read more about the accountability bond here.

How many hours per week do students spend on the course?

The time may vary, but it usually takes 2-3 hours to watch the video lessons and complete the exercises per week. There are also Daily Practices to complete in the course platform every day that take 5-10 minutes.

How do I get started with the course?

Start with the Introduction module, which explains how the course works.

Starting with Module 1, you will see a list of activities to complete each week which will include Lessons (videos) to watch, Exercises to complete, and Daily Practices to incorporate into your daily routine to create new habits.

You can complete each week's Lessons and Exercises in one day or over multiple days. However, the Daily Practices are designed to be done every day to help you build new habits. On Day 1, complete the Daily Practices Module 1, Day 1. On Day 2, complete the Daily Practices Module 1, Day 2. Daily Practices cannot be completed in bulk - make sure you do each day's practice on each day.

There are eight modules and the course is designed to take eight weeks. Of course, life happens and if you fall a little behind it's ok - we allow 10 weeks from the date of purchase to complete the course to qualify for the accountability deposit refund.

When does my Day 1 begin for the purpose of the accountability deposit?

Your Day 1 begins from your date of purchase.

How do I copy my answers to the assessment questions from the course platform?

Click on Results Breakdown. A new window opens and your answers are displayed there. You can copy and paste from there.

How do I submit new answers to the assessments in the course platform?

Assessments you have submitted successfully are already recorded, but you can click the Restart button to answer them again. After entering new responses, click Submit and you will overwrite your previous responses.

Can I catch up on my journal or daily practices if I fall behind?

One of the primary practices in The Happiness Baseline is consistency. This is how you change the habitual ways you have been thinking and behaving. For this reason, you cannot do more than one day's worth of activities per day if you want your accountability deposit back. There are two extra weeks built in, so if you miss a day you can resume the next day and still work toward completing the course in time to be eligible for the accountability deposit refund. At the end of The Happiness Baseline, our team will verify that your Daily Practices were completed as instructed - only one per day.

How do I get my logon to take The Happiness Test again?

You created a username and password when taking The Happiness Test at the beginning of The Happiness Baseline. If you can't find those logon credentials or need a reset, email ahinfo@authentichappiness.org at the University of Pennsylvania's website. You can also try to use the Forgot Password link on their website.

Why does my name display differently in the mobile app since I joined The Happiness Baseline Mastery Course?

As you join the Mastery Course, we add the term "Baseliner" to your name to help identify your status! Unfortunately this may cause your last name to display incorrectly in the mobile app. For example, if your name is Joe Wilkins it might display as Joe B. in the mobile app (B stands for Baseliner). We are working on a fix, but in the meantime, we hope you don't mind that your name appears this way in the app. We appreciate your understanding.

The Power House

What is The Power House and how do I enroll?

The Power House is a small group coaching course taught by Happiness Specialist, Monique Rhodes. Go here for more details, including a video from Monique!

Do I have to attend the sessions live?

The Power House is a live, interactive coaching experience with Monique and nine other people. The coaching sessions take place live on Zoom with all participants on the screen.

How often will The Power House meet?

The group will meet bi-weekly for 26 sessions, lasting one year. Each session will last one hour.

What if I can't attend a session of The Power House?

Let us know ahead of time and we'll make a recording available for you.

Will I have direct access to Monique?

Monique coaches the group live. She teaches lessons in each session and coaches every person individually throughout the year. Each person is also partnered with others in the class and there you can comment and connect on the course platform.

Is there homework?

Most of the work takes place in the sessions, but you will also be given small things to work on or journal about between sessions.

Do I have to pay for the whole year all at once, or is there a monthly payment plan?

There are two payment options: to pay the entire cost at once or to pay monthly.

The Sleep Meditations

What are The Sleep Meditations and how do I get them?

The Sleep Meditation program is a special sleep-promoting series, to help you get the rest you need. Go here to learn more!

How many meditation tracks are included?

There are 15 tracks that vary in length from 10-30 minutes and some music-only tracks.

The Stress Meditations

What are The Stress Meditations and how do I get them?

The Stress Meditation program is a special stress-relieving series, to help you let go of your stress quickly. Go here to learn more!

How many meditation tracks are included?

There are three powerful meditation tracks in the program.

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